For example, the Appraisal Team may
interview a project manager, a quality assurance representative, and the director of
systems engineering. Many interviews are held with many members of the organizational
unit. A document is just that??”a written work product or artifact that is
used as evidence that a process is being followed. It can be a plan, meeting minutes,
or a process description. The document may be either hard copy, electronic, or
information captured in a tool.
A Class A Appraisal Method can additionally be either EIA 15504 conformant
or non-EIA 15504 conformant. EIA 15504 is an international standard covering
software process assessments. When an EIA 15504-comformant appraisal method
is desired, there are additional requirements introduced to document how well processes
perform. These include process profiles and product quality characteristics.
Process profiles summarize the performance of processes found in the reviewed
projects. Quality characteristics summarize the quality of the products and services
provided, (e.
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