This is actually a good thing because
most engineers prefer a carefully laid-out, step-by-step game plan that addresses
technical problems in the organization, not people problems. And people can be a
problem. Just think how much easier it would be to make this process improvement
stuff work if you didn??™t have to bother with the people you run into everyday in
your workplace. Well, that??™s the same kind of thinking that suggests that systems
would be a lot easier to build and deliver if it weren??™t for all of those damn users
out there.
n n n n n
Closing Thoughts n 355
The same holds true for process improvement. Process improvement is all about
change. If you don??™t really want to change, then don??™t start this journey. Period.
The Software Engineering Institute has a line that goes, ???If the level of discomfort
is not high enough, then change will not occur.??? So, while people might complain
about the way things are done, if the way things are done is not totally intolerable,
you will have a fight on your hands to implement and institutionalize the changes
that come with process improvement.
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