Because people hate change.
How can you overcome this resistance to change? Well, there are several
approaches, but most boil down into two methods:
Force change (the hammer principle)
Reward change (the dangling carrot principle, using benefits and bonuses)
The first method, called the hammer technique, is when the head honcho in
your place of work (the president, the CEO, your boss) says, ???either we get that level
or you lose your job.??? Anyone found not following the newly written procedures
(even if the procedures don??™t fit the organization) is punished. This technique, while
draconian, has been known to work.
The second method, where change is rewarded, is when the organization comes
up with awards, bonuses, promotions, positive attention, and proof that the new
way of doing things creates a better work environment where the person doing
the work has more control over his day-to-day duties. This approach has also been
known to work.
Wait a minute! Both approaches work? Of course. As you will find with most
anything in process improvement, every time you ask a question the answer begins
with ???it depends.
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