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Margaret K. Kulpa, Kent A. Johnson

"Interpreting the CMMI: A Process Improvement Approach, Second Edition"

Phil. Dr. Phil currently hosts his own television show,
which, among other things, is about change. Now, Dr. Phil concentrates on changing
people??™s personal lives; that is, losing weight, overcoming past slights, and
becoming a better person overall. While we like Dr. Phil??™s no-nonsense approach
(which seems to be what attracts most people to his show, as well as his folksy
humor and country-boy ways of turning a phrase), we sometimes disagree with him
on his solutions for problem resolution.
Dr. Phil makes no bones about the fact that he is not offering psychological
counseling for the long term. Dr. Phil offers people what he calls ???a wakeup call.???
This wakeup call is supposed to change your life, and apparently in most cases it
does. However, he did one show where he offered solutions. In this case, we don??™t
think he really accomplished what he set out to do.
On this one show, Dr. Phil interviewed a woman who was upset about her
young daughter??™s weight. The mother, intending to motivate her daughter to lose
weight, would call her daughter names, like fat and stupid.


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