Reward people for doing their jobs right the first time, not for acting like saviors
and pulling all-nighters. Our motto is ???Dare to Be Dull.??? Or another way to think
of it is ???No Surprises.???
One of the best ???rewards??? to demonstrate to process improvement novices, and
to your organization as a whole, is the WIFM effect; that is, what??™s in it for me. If
you can tie process improvement activities to potential benefits that people in your
organization can realize and respond to, then more people will be able to overcome
their fear of change and be co-opted into the process improvement challenge.
It is na??ve to think that only positive reinforcement will promote process
improvement. It would be wonderful if your organization hired only truly altruistic
people who would put everyone else??™s needs and desires above their own so that
process improvement could occur, the organization could get its ratings, business
contracts would ensue, and everyone would live happily ever after in fairyland.
n n n n
358 n Interpreting the CMMI
It doesn??™t happen that way.
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