Yes, you should be open to changing your very hardwritten
procedures if they don??™t work. They will always need modification. But, if
people are not following the procedures, and not contributing to improving them,
then these people need to have what we have heard called a ???come to Jesus meeting???
with senior management, and get told to ???get with the program.???
People need a way to clearly communicate when the procedures are not working.
A well-managed improvement proposal process serves two primary purposes:
one, to capture real problems with the processes and procedures; and two, it gives
people a way to complain. Face it, change is hard. We have worked with a lot of
people that just need to voice their complaints and then they get on with the work.
Don??™t overlook this human need to have their voices heard and to feel as if they are
part of the process of process improvement.
Management Commitment
We were once at a conference where Watts Humphrey (who many people consider
to be the father of process improvement using the CMM) was the featured speaker.
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