At the end of his lecture, he asked for questions. One brave soul stood up and
launched into a dissertation about the lack of support his organization was getting
from senior management. Senior management expected the organization to achieve
a certain level rating by a specific date, yet it had not adequately staffed and funded
the effort. Whenever there was a problem in production, the process improvement
people were told to return to their old jobs and do ???real work.??? Basically, there was
no management commitment to this effort. The poor soul then asked Watts Humphrey,
???What should I do???? Watts responded by saying, ???Quit.???
When we heard this response, we were furious. This poor man had bared his
soul to the assembled crowd and was desperate for a plan of attack that would
yield positive results, and quite probably, help him keep his job. And all he had
received was a terse, one-word answer??”???Quit.??? How arrogant of Watts Humphrey
to respond in such an unhelpful manner.
Well, after thinking about it for a while (and being placed in similar situations
many times), we can??™t help but agree.
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