One of the things that we
have learned over the years is that an organization takes on the behavior characteristics
of its leaders. We have seen this at all levels in the organization. If management
won??™t change, then the organization can??™t change. Period.
Quality Assurance is the Key
An independent and objective quality assurance (QA) department is the key to
implementing and institutionalizing change management and process improvement.
By independent and objective, we mean that the people performing the QA
activities are not under undue influence to just let things slide. They also have a
reporting chain that is separate from the managers and individuals whose work
they are reviewing. Job performance and evaluation of QA personnel should also be
independent of individuals associated with the work being reviewed.
This battle for establishing a separate QA offi ce is one of our most frequent.
Organizations simply do not want to budget for staff that does not directly contribute
to building the product. Smaller organizations have diffi culty budgeting for
this duty, and those organizations that cannot shift the cost onto the customer also
stall this effort.
Pages:
728
729
730
731
732
733
734
735
736
737
738
739
740
741
742
743
744
745
746
747
748
749
750
751
752