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Margaret K. Kulpa, Kent A. Johnson

"Interpreting the CMMI: A Process Improvement Approach, Second Edition"

Some organizations decide that they will have the programmers
from one team perform QA reviews on the work of programmers from another
team. While this sounds OK at first, it often doesn??™t work out that way. Why not?
Because people start making deals: ???If you pass my stuff, I??™ll pass yours.??? Also, most
of these people have not been trained in QA, don??™t understand what QA is really
about, and don??™t realize the importance of QA activities. They??™d rather be programming,
building, or testing things.
Let??™s talk about human nature. Most of us try to do a good job. But, when we
know that someone will be looking at and reviewing what we do, and how we do it,
we tend to pay a little more attention to the details and maybe try a little bit harder
to make sure everything works right. QA also enforces following procedures and
notifies the process group and management when the procedures don??™t work. Most
organizations are under a lot of schedule pressure. Scheduling often gets attention
because it is easy to see, that is, the date is here and the product did not ship.


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