Quality
is harder to see.
n n n n n
360 n Interpreting the CMMI
Another advantage of having independent, objective QA staff is when things go
wrong or are about to go wrong. If your procedures say that the product cannot be
delivered until certain defects have been fixed and the tests show that these defects
have not been fixed, QA can step in and notify/argue with senior management and
delay shipment. If shipment is not delayed, QA can at least make sure that senior
management signs off on the shipment with the understanding of all the defects
and their ramifications. So, when customers receive products that don??™t work as
expected, finger-pointing back to the worker bees can be reduced. (There are reasons
why shipping a defective product may be a good idea and a wise executive
decision, but we won??™t go into that here.)
In previous chapters, we discussed metrics and data collection. QA is a great
place to report metrics that measure how things are working or not working in the
projects, and then have QA report its findings to management.
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