So, if one project
manager tells senior management that this project is ???on track,??? QA can dispute
that by showing the milestones missed and expected project delays. QA can also
report the metrics that track the results of peer reviews and testing that demonstrate
the quality of the product (or lack thereof). The metrics collected as part of the
normal QA activities cited in the Process and Product Assurance process area of
the CMMI can be used to accurately measure progress and quality, and should be
reported as part of management reviews.
A last point on QA. You need to staff QA with enough qualified people to get
the work done. We have seen a lot of organizations that go through the motions and
create a QA group out of the people that ???can??™t do real work.??? And of course this
approach fails. QA needs to be staffed by professionals that will be respected across
the organization for their contributions. And the QA staff needs to be large enough
to do the work. For most organizations, we recommend at least 5 percent of the
development and maintenance budget be allocated to QA staffi ng and activities.
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