See BPR
Business Reengineering Teams, 132
C
c-charts, 246, 254??“255
Candidate process improvements, 95
Capability Level 0: Incomplete, 45
Capability Level 1: Performed, 45
Capability Level 2: Managed, 45??“46
Capability Level 3: Defined, 46
Capability Level 4: Quantitatively Managed,
46??“47, 112
Capability Level 5: Optimizing, 122??“123
Capability level profile, 37??“38
Capability Levels, 31, 35??“36, 45??“47, 148. See
also specific levels
Equivalent Staging, 52t
generic goals and practices for, 84??“85, 112,
122??“123
process area rules, 315t
target profiles and, 37
Capability Maturity Model. See CMM for
Software
Capability Maturity Model Integration. See
CMMI
Capability rule profiles, 316t
Capable processes, 237
CAR, 35, 121, 125??“127, 266
incremental improvements, 270
metrics for, 228
specific practices, 272
statistical techniques to use with, 272
Causal Analysis and Resolution. See CAR
Cause and effect/fishbone diagram, 241, 241f
CBA IPI, 280, 367??“368
comparison of with SCEs, 369??“370
Lead Assessor, 369
CCB, 79, 169
Champions, 167
Change, 28
introduction of Agile and, 351
Change management, 354??“357
Change request process, 79
Change requests, metrics related to, 219??“220
Charters, 202??“203
definition of, 179??“180
Check sheet, 238, 238f
Class A Appraisal Methods, 282.
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