9 SERVICE WORKFLOW TIME-MACHINE STYLE
SERVICE LIFE CYCLE PROGRESS VIEW
What is the most effective way to gauge the progress of an organization??™s service-oriented initiatives?
How can the evolutionary state of a service be identified? Is it acceptable to present a
project status rough estimate such as: ???We??™re 10 percent away from the end of the development
phase and about five days away from deployment to production???? These typical questions are
relevant during service life cycles, but the answers are not always straightforward. A service life
cycle is a complex affair, made up of many moving parts that interact or act independently during
the service life cycle timeline.
To realize the precise state of a service-oriented project and at what stage of evolution a
service is currently at, life cycle progress should be measured based on the three major life cycle
structure elements: time, events, and disciplines. Therefore, at any evaluation checkpoint in the
life cycle process, the following three questions should be asked:
1. How much time has elapsed since the service life cycle started?
2. What is the life cycle design-time or the run-time discipline currently being applied? For
example, do service analysis discipline activities take place now?
3. What is the life cycle continuous discipline currently being practiced? For instance, are
we integrating services? Analyzing our services portfolio?
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