18 SERVICE LIFE CYCLE DISCIPLINE TOUCH-POINTS EXAMPLE
Summary 67
Service Life Cycle Seasons and Disciplines
Design-Time Season Run-Time Season
Disciplines
Service Life Cycle Continuous Disciplines
Service Life Cycle Workflow
Continuous Integration
Service Portfolio Management
Service Portfolio
Analysis
Touch-Point
SOA Governance
Service Qualification
Construction
Integration
Touch-Point
Service
Transitioning
Touch-Point
Deployment
Verification
Touch-Point
Service Promotion and
Demotion Activities
Touch-Point
Service Level
Agreement Qualification
Touch-Point
Events Monitoring
Management
Touch-Point
Project Mid-Term
Check Point
Touch-Point
Disciplines
Exit Review
Touch-Point
EXHIBIT 3.19 SERVICE LIFE CYCLE TOUCH-POINTS PLANNING
Exhibit 3.19 exemplifies service life cycle touch-points planning. It differentiates continuous
disciplines strategic touch-points (solid touch-points lines) from tactical touch-points
(perforated line). The illustrated project mid-term checkpoint touch-point in the design-time season
is identified as a tactical effort, whereas the service transition touch-point in the run-time
season is qualified as a strategic event.
SUMMARY
The service-oriented life cycle model offers four major life cycle perspectives, each of which
enables various project stakeholders to analyze and monitor services??™ progression. These are the
workflows view, the process view, the iteration view, and the touch-points view.
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