Concepts can emerge not just from written material; they can
emerge from undocumented sources, such as team meetings, executives??™ town hall meetings, and
conferences with vendors.
The other form of service abstractions consists of business and technology processes.
These are descriptions of activities that are not sufficiently refined to constitute formal ideas.
For example, actions such as get user address, get user profile, register user, and send account
118 Ch. 6 Service-Oriented Typing and Profiling Model
Abstraction Types
Organizational
Concepts
Organizational
Processes
Documented
Concepts
Undocumented
Concepts
Documented
Processes
Undocumented
Processes
EXHIBIT 6.3 ANALYSIS ABSTRACTION TYPES
statements depict domain functionalities that are employed to achieve particular business goals.
Nevertheless, they are not conceived as enterprise concepts, because they are not generalized
enough to express a holistic business view.
Information about the organization??™s business and technical activities can be obtained from
two major sources: recorded and undocumented processes. First, organizational business functions
may be documented by business process modeling (BPM) diagrams. These depictions are akin
to flowcharts that illustrate business tasks, system activities, or technical process graphs. If these
charts do not exist, observe business activities that are daily or periodically executed by various
personnel in the organization.
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