Conversely, profiles of legacy service-oriented entities, such as
applications and services, offer more data to judge and therefore are easier to analyze.
There are two distinct service profiling activities that can be valuable to an organization:
business and technical. First, on the business end, the compliance status of the services with
service-level agreements (SLAs) should be examined to understand their budgeting and funding
structures. Second, their technical aspects should present facts about their current contributions
to their operating environment and their ability to support the business.
BUSINESS PROFILING. The major questions to ask when profiling business analysis services
should be:
??? What business challenges is this service designed to mitigate?
??? Can this service provide long-term viable solutions or temporary tactical propositions?
??? What is the status of its life cycle progress?
??? Does it fully fulfill its SLA obligations?
An important part of the service profiling process is to investigate a service??™s ability to
comply with contractual commitments that were stipulated in the service inception phase, such
as response time, consumer accessibility, and business availability.
This profiling activity is also about business identification of the services. For such matters,
further inspect their ownership??”find out who is responsible for their development, funding, and
operations.
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