16 INTERSECTION ANALYSIS ON SERVICE CLUSTERS
Subtraction Analysis 147
Intersection Analysis Benefits Service Analysis Best Practices
Evaluates collective contribution to solutions Work with analysis clustering techniques to study
and inspect service group behaviors and capacities
to resolve problems
Facilitates service discovery Perform analysis activities to discover new services
Enables identification of common attributes and
functionalities
Employ service structure relationship to identify
common attributes and functionalities
Assists with business and technology process
redundancy discovery
Search for new asset consolidation opportunities
Encourages asset reusability Use clustering techniques to identify reusability
opportunities
Presents commonalities between different business
and technology organizations
Always explore reusability across organizations and
lines of business
EXHIBIT 7.17 INTERSECTION OPERATION BENEFITS AND BEST PRACTICES
INTERSECTION ANALYSIS USE CASE. The following intersection analysis use case identifies an
asset reuse opportunity that can accommodate the requirements of two major lines of business
service clusters: trading accounts and individual accounts service clusters. Consider the following
business and technical problem domain that led to the solution proposition.
Business and technical problem domain: We have been receiving numerous client complaints about our
inability to provide account balance information on the phone in a timely fashion.
Pages:
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274